Privacy Policy

Stogie Dip™ respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Stogie Dip LLC (“Stogie Dip™,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, purchase our products, create an account, join the Dip Master Club, submit a review, subscribe to communications, contact us, or otherwise interact with Stogie Dip™.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information
• Order and purchase history
• Product preferences
• Dip Master Club membership and milestone information
• Product reviews, testimonials, photos, videos, or other content you submit
• Wholesale or business information
• Customer service communications
• Newsletter and marketing preferences
• Any other information you choose to provide

When you make a purchase, payment information may be collected and processed by our third-party payment processors. Stogie Dip™ does not necessarily store complete payment card information directly.

2. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar tools.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Links clicked
• Date and time of visits
• Approximate geographic location
• Shopping and browsing activity
• Interaction with advertisements or marketing campaigns

We may use this information to operate the website, understand how customers interact with Stogie Dip™, improve our products and marketing, prevent fraud, and measure website and advertising performance.

3. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Provide shipping and delivery updates
• Manage customer accounts
• Process returns, refunds, or customer service requests
• Operate the Dip Master Club
• Track qualifying purchases and membership levels
• Provide member benefits, rewards, merchandise, and milestone recognition
• Communicate about products, orders, promotions, and account activity
• Send newsletters and marketing communications when permitted
• Respond to questions or inquiries
• Process wholesale applications and retailer inquiries
• Collect and display product reviews or testimonials
• Improve our website, products, services, and customer experience
• Analyze website traffic and marketing performance
• Protect against fraud, misuse, or unauthorized activity
• Comply with legal, regulatory, tax, accounting, or recordkeeping obligations
• Enforce our Terms and other policies

4. Orders and Payment Processing

When you purchase Stogie Dip™ products, certain information is required to process the transaction, such as your name, billing information, shipping information, contact information, and order details.

Payment transactions may be processed by third-party payment providers. Those providers may collect and process payment information according to their own privacy policies and security practices.

We encourage you to review the privacy policies of any payment provider presented during checkout.

5. Customer Accounts

If you create a Stogie Dip™ account, we may store information associated with your account, including your contact details, purchase history, saved preferences, and membership information.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.

6. Dip Master Club

When you join the DIP MASTER CLUB, we may use your account and purchase history to determine your membership level, eligibility for benefits, milestone rewards, exclusive merchandise, special offers, and other club-related privileges.

Your qualifying Stogie Dip™ purchases may be tracked over time so we can recognize your progress through Dip Fellow, Dip Centurion, Dip Exemplar, Dip Virtuoso, and Dip Master levels.

Additional Dip Master Club terms may apply and will be disclosed on the club page or in connection with specific rewards and promotions.

7. Product Reviews and User-Submitted Content

If you submit a product review, testimonial, photograph, video, social media post, or other content to Stogie Dip™, we may collect the information you provide with that submission.

With your permission or as permitted by applicable terms, submitted content may be displayed on our website, social media channels, advertising, emails, or other Stogie Dip™ marketing materials.

If a review promotion includes a reward, free product, discount, or other incentive, additional promotional terms may apply.

8. Email and Marketing Communications

If you subscribe to our newsletter, join the Dip Master Club, make a purchase, or otherwise consent to receive marketing communications, we may send you information regarding:

• New products
• New flavors
• Special offers
• Dip Master Club updates
• Member-exclusive opportunities
• Events
• Product launches
• Blog content
• Promotions
• Stogie Dip™ news

You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message.

Transactional communications relating to purchases, accounts, shipping, customer service, or other requested services may still be sent even if you unsubscribe from promotional marketing.

9. Text Messages and Phone Communications

If you voluntarily provide your phone number and consent to receive text messages or calls, we may communicate with you regarding orders, customer service, promotions, or other matters you have agreed to receive.

Message and data rates may apply.

Consent to receive marketing text messages is not required as a condition of purchasing Stogie Dip™ products.

You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP, where applicable.

10. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning
• Remember preferences
• Maintain shopping-cart functionality
• Understand website traffic
• Measure marketing performance
• Improve website usability
• Personalize content
• Detect fraud or security issues
• Support advertising and remarketing

Some technologies may be provided by third-party services. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

11. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity and measure the effectiveness of our marketing.

These providers may collect information about your browser, device, website activity, and interactions with advertisements.

Depending on the technologies used and your jurisdiction, you may have rights or controls regarding certain forms of targeted advertising or data sharing.

12. How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These providers may include:

• Website and ecommerce platforms
• Customer relationship management providers
• Payment processors
• Shipping and fulfillment providers
• Email and SMS service providers
• Analytics providers
• Advertising and marketing platforms
• Fraud-prevention and security services
• Customer support providers
• Professional advisers, accountants, attorneys, or insurers

We may also disclose information when required to comply with applicable law, respond to lawful legal requests, protect our rights or property, protect customers or others from fraud or harm, investigate suspected misuse, or enforce our agreements.

If Stogie Dip™ is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.

13. Sale or Sharing of Personal Information

Stogie Dip™ does not intend to sell customer personal information simply for monetary payment.

However, certain advertising, analytics, cookies, pixels, or marketing technologies may be treated as a “sale,” “sharing,” or similar disclosure under the privacy laws of some jurisdictions.

Where required by applicable law, eligible users may have the right to opt out of certain uses or disclosures of personal information.

14. Social Media

Stogie Dip™ maintains social media accounts and may interact with customers through third-party platforms.

Official Stogie Dip™ social channels include:

Instagram:
instagram.com/stogiedip

YouTube:
youtube.com/@stogiedip

Information you provide directly to social media platforms is governed by those platforms’ own privacy policies and terms.

15. Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, payment providers, or other external resources.

Stogie Dip™ is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing personal information.

16. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Maintain your account
• Fulfill purchases
• Administer the Dip Master Club
• Provide customer service
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Meet legal or regulatory obligations
• Enforce our agreements

17. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, database, payment system, or method of electronic transmission can be guaranteed to be completely secure.

18. Your Privacy Choices and Rights

Depending on where you live, applicable law may provide certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain information about how personal information is used or disclosed
• Opt out of certain marketing communications
• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable
• Withdraw consent where processing is based on consent

Some rights may be subject to legal exceptions or verification requirements.

19. Children’s Privacy

Stogie Dip™ products and services are intended for adults.

Our website is not directed toward children, and we do not knowingly collect personal information from children under 13.

Because Stogie Dip™ is associated with the cigar-smoking experience, our products and related promotional content are intended for adults of legal age applicable to the relevant activity and jurisdiction.

20. Age-Restricted Products and Content

Stogie Dip™ is marketed as a Premium Cigar Flavor Enhancer for adult cigar smokers.

Certain areas of our website, promotions, events, or services may require users to confirm that they meet applicable age requirements.

Providing false age information or attempting to circumvent age-related restrictions may violate our Terms.

21. International Visitors

If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Data protection laws in those jurisdictions may differ from those in your country.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website, technology, products, services, or legal obligations.

When changes are made, we may update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

23. Contact Stogie Dip™

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, you may contact us: